Feedback, the catralyst personal and professional growth, can sometimes be a hard pill to swallow, especially when it's negative. But as research shows, negative feedback is a crucial driver of performance and leadership effectiveness. In fact, leaders who actively seek and embrace critical feedback are often viewed as more effective by their peers, subordinates, and superiors. But how do you navigate the tumultuous waters of negative feedback without drowning in self-doubt or becoming defensive? Inspired by Tasha Eurich's insightful approach, let’s transform criticism into your stepping stone for success.
1. Take a Pause and Reframe
It's human nature to react defensively when faced with negative feedback, but it's crucial to resist this initial impulse. Eurich suggests giving yourself time to process the feedback, which can range from a few days to even weeks. During this period, practise cognitive reappraisal by reframing the feedback as constructive data rather than a personal attack. Engage in affect labelling to clearly define your emotions, and employ self-affirmation to remind yourself of your strengths and values. Remember, feedback is not an indictment of your worth; it's an opportunity for growth.
2. Seek Clarity and Corroboration
Once you've processed the feedback, it's time to seek clarity. Eurich highlights the importance of gathering more data to fully understand the feedback. This involves consulting a small, trusted circle of "loving critics" who can provide honest and constructive insights. These individuals could be colleagues, friends, or even mentors who have your best interest at heart. By corroborating the feedback from multiple sources, you ensure that you're not overcorrecting based on one person's opinion.
3. Symbolic Actions and Public Relations
Actions speak louder than words. Eurich shares an example of a symbolic action taken by a leader to address feedback, demonstrating his commitment to change. Find your own harbinger, a highly visible and symbolic action that conveys your dedication to addressing the feedback and evolving for the better. This not only showcases your commitment to growth but also positively impacts how others perceive your willingness to adapt and improve.
4. Engage and Foster Relationships
Receiving negative feedback can sometimes feel isolating, but it's important not to retreat. Instead, lean in and engage with those who provide you with honest feedback. Foster relationships with these individuals, seeking their guidance and support as you work towards change. By doing so, you transform critics into champions who are invested in your success.
5. Embrace Imperfection and Set Expectations
Acknowledging that some aspects of our personality are deeply ingrained and may not change dramatically is a vital step in the feedback process. Eurich shares the story of Levi, an entrepreneur who accepted his communication shortcomings and openly discussed them with his team. By being transparent about his flaws and setting clear expectations, Levi fostered a supportive and understanding environment. After all, self-acceptance and open communication are key to navigating feedback and driving positive change.
The path to personal and professional excellence is paved with feedback, both positive and negative. By employing these strategies, you can transform negative feedback from a stumbling block to a stepping stone for success. Embrace the opportunity to grow, learn, and thrive in your journey towards becoming the best version of yourself.
Are you ready to unlock your full potential and learn the right way to respond to negative feedback?
Consider seeking the guidance of a professional coach who can provide you with the tools and support you need to thrive. Explore our coaching services and take the first step towards transforming feedback into your greatest ally. Remember, feedback is not just a gift; it's your roadmap to success. Let us guide you on this journey.
References:
Eurich, T. (2018, May 31). The right way to respond to negative feedback. Harvard Business Review.
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