Clardoon Coaching Privacy Statement

At Clardoon Coaching, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Statement outlines how we collect, use, disclose, and manage your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect:

We may collect personal information, including but not limited to, your name, contact details, email address, and any other data you provide us during our coaching sessions or through our website.

2. How We Get The Personal Information And Why We Have It

The personal information we process is provided to us directly by you.

We use your personal information for the following purposes:

a. To provide coaching services tailored to your needs.

b. To communicate with you regarding appointments, session reminders, and relevant coaching materials.

c. To improve our services and customise your coaching experience.

d. To comply with legal obligations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

a. Your consent. You are able to remove your consent at any time. You can do this by sending an email to hello@clardooncoaching,com. You can also click "Unsubscribe", which is found at the bottom of our emails to you.

b. We have a contractual obligation (the Coaching Agreement).

3. How We Store Your Personal Information:

Your information is securely stored. We protect your personal information from unauthorized access, disclosure, or alteration. We keep your records for 7 years. We will then dispose your information by shredding handwritten notes and deleting online records.

4. Sharing Your Information:

We will not disclose your personal data to third parties without your consent, except when required by law.

5. Your Rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

6. Cookies:

Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through your web browser settings.

7. How To Complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details below.

8. Contact Us:

If you have any questions about this Privacy Statement or wish to exercise your rights regarding your personal data, please contact us by sending an email to hello@clardooncoaching.com or by completing our Contact form here.

By engaging in our coaching services or using our website, you consent to the terms outlined in this Privacy Statement.

Effective Date: 1 November 2023